Terms of Service

Welcome to Skinorium. These Terms of Service govern your use of www.skinorium.com and purchases made through our website or official order channels.

The terms “Skinorium,” “we,” “us” and “our” refer to [insert legal business or proprietor name], the business operating Skinorium in Pakistan.

Please read these terms before placing an order. If you do not agree to them, please do not complete a purchase.

1. Scope of These Terms

These terms apply to website visitors and customers purchasing products for personal use.

Our Privacy Policy, Shipping & Delivery Policy and Return & Refund Policy provide additional information about specific aspects of our service. Please review them before ordering.

If a specific offer includes additional conditions, those conditions will be displayed with the offer.

2. Eligibility to Purchase

You must be at least 18 years old and legally able to enter into a purchase agreement to place an order independently.

You agree to provide accurate and current information, including your name, mobile number, delivery address and payment details where applicable.

If you order on behalf of another person, you must have permission to provide their information and arrange the purchase.

3. Product Information

We aim to describe our products, ingredients, sizes, prices and usage instructions accurately.

Product photographs are for reference. Colours may appear different because of screen settings, lighting or photography. Minor packaging updates may occur, but the product supplied must match its material description.

We will not substitute a materially different product or formulation without informing you and obtaining your agreement.

Please review the product description and label before use.

4. Product Use and Expectations

Our products are intended for cosmetic personal-care use in accordance with their labels. They are not offered as a substitute for medical diagnosis or treatment.

Follow the product’s directions, warnings and storage instructions. Do not use a product in a way that conflicts with its label.

Individual experiences may vary. Photographs, testimonials and customer reviews do not establish that every customer will experience the same outcome.

Unless an express guarantee is clearly included with your purchase, we do not promise a particular change in body size, a specific cosmetic outcome or results within a fixed number of days.

This section does not cancel an express promise made when you purchased a product or limit remedies for misleading descriptions or defective goods.

5. Prices and Payment

Prices are displayed in Pakistani Rupees (PKR) unless stated otherwise.

The total payable, including any applicable delivery charges or taxes, will be disclosed before you complete or confirm your order.

Available payment options will be shown at checkout or communicated through our official order channel. Cash on Delivery is subject to service availability.

Please make payments only through methods confirmed by Skinorium. We will not ask you to disclose banking passwords, PINs or one-time passwords through customer support messages.

6. Placing and Accepting Orders

Submitting an order is a request to purchase the selected products.

An automated order acknowledgement confirms that we received your request; it does not necessarily confirm acceptance. We may need to verify stock, payment, delivery coverage or order details before accepting it.

Acceptance occurs when we expressly confirm that your order has been accepted or notify you that it has been dispatched.

If we cannot accept your order, we will notify you. Any payment already received for an unfulfilled order will be refunded.

7. Stock Availability and Order Limits

Products are subject to stock availability.

We may apply reasonable quantity limits or decline orders where there is a genuine concern about fraud, unauthorised resale, incorrect information or delivery feasibility.

If a restriction affects an order you have submitted, we will explain the issue and any available options.

8. Pricing or Listing Errors

If we discover a material error in a product description, price or availability before accepting an order, we will contact you to explain the correction.

You may choose whether to proceed on the corrected terms or cancel. We will not charge an increased amount without your agreement.

If an error is discovered after acceptance, we will work with you to resolve it in accordance with applicable requirements.

9. Shipping and Delivery

Delivery coverage, charges, estimated timelines and delivery procedures are explained in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed appointments unless we expressly confirm a guaranteed service.

Please provide a complete delivery address and an active contact number. Tell us promptly if any details need correcting.

If a parcel is delayed, lost, damaged or marked delivered but not received, contact us so we can investigate with the courier. We will not automatically reject your complaint solely because the courier records show delivery.

10. Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate requests received before dispatch. Once a parcel has been handed to the courier, changes or cancellation may no longer be possible.

If cancellation is no longer available, we will explain the applicable return or delivery options.

11. Returns, Replacements and Refunds

Our Return & Refund Policy explains eligibility, request procedures, return shipping responsibilities and refund processing.

For hygiene reasons, opened or used skincare products are generally not eligible for a voluntary change-of-mind return. This does not automatically exclude complaints about defective, damaged, incorrect or misdescribed products.

Nothing in these terms removes rights or remedies that cannot lawfully be excluded.

12. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions stated with each offer, including any expiry date, minimum spend, product exclusions or usage limits.

Codes cannot be combined unless the offer permits it.

We may correct an error or stop a promotion prospectively. We will not retrospectively remove a valid discount from an accepted order simply because the promotion has ended.

13. Customer Accounts

If customer accounts are available, you are responsible for keeping your login details secure and notifying us of suspected unauthorised access.

Please keep your account and contact details accurate.

We may restrict an account where reasonably necessary to investigate fraud, protect security or address misuse. Such a restriction does not automatically remove your rights concerning an existing purchase.

14. Acceptable Website Use

You must not use our website or services to:

• Submit fraudulent orders or unauthorised payment information.

• Impersonate another person.

• Upload malicious code or interfere with website operation.

• Attempt unauthorised access to accounts or systems.

• Harass or threaten staff or other customers.

• Publish unlawful material or another person’s private information without permission.

• Copy or exploit website content in a way that infringes intellectual property rights.

We may take proportionate action to prevent or address misuse.

15. Intellectual Property

Skinorium branding, original website text, graphics and other content are owned by Skinorium or used with permission, except where otherwise stated.

You may view and use the website for personal shopping purposes. Commercial reproduction, redistribution or use of our branding requires permission unless otherwise permitted by law.

Third-party trademarks remain the property of their respective owners.

16. Reviews and Customer Content

Reviews and feedback should reflect your honest experience and must not contain unlawful, abusive, misleading or privacy-infringing material.

If you submit content through a public review feature, you permit us to display it with the name or display information identified by that feature and to make reasonable formatting changes without altering its meaning.

We may remove spam, unlawful content or content unrelated to the product or service. A review will not be removed solely because it is negative.

Private messages and customer photographs are not automatically authorised for advertising use. We will request separate permission before using identifiable private content in marketing.

17. Privacy

Our Privacy Policy explains how we collect, use and share personal information when you shop with us or contact us.

Using our website does not replace any separate consent required for particular activities, such as certain marketing communications or tracking technologies.

18. Third-Party Services and Links

Our store uses third-party services, including Shopify, payment providers and delivery partners.

Links to external websites may be provided for convenience. Those websites operate under their own terms and privacy policies.

Third-party involvement does not remove Skinorium’s responsibilities to you as the seller.

19. Website Availability

We aim to keep the website available and accurate, but access may occasionally be interrupted by maintenance, technical faults or events outside our reasonable control.

We may update website features or content. Changes to the website will not, by themselves, change the agreed terms of an existing order.

20. Responsibility and Liability

Each party remains responsible for obligations and liabilities imposed by applicable law.

To the extent permitted by law, Skinorium is not responsible for losses that are not reasonably foreseeable or for business losses arising from products purchased for personal use.

We do not exclude responsibility for fraud, deliberate misconduct, defective products or other matters where liability cannot lawfully be excluded or limited.

No general disclaimer in these terms overrides a specific product description, an express guarantee or a mandatory consumer right.

21. Events Beyond Reasonable Control

Events such as severe weather, transport disruption, government restrictions or major service outages may affect fulfilment.

If an event significantly affects your order, we will take reasonable steps to notify you and explain available options. Such an event does not automatically remove your right to an appropriate resolution for an order that cannot be fulfilled.

22. Complaints and Disputes

If you have a concern, please contact us with your order number and a description of the issue. We will review it and work towards a fair resolution.

These terms are governed by the applicable laws of Pakistan, subject to any mandatory protections that apply to your purchase.

Nothing in these terms prevents you from approaching a competent consumer authority, court or other forum available under applicable law.

23. Changes to These Terms

We may update these terms for future purchases. The revised version will be posted on this page with an updated date.

An existing order will generally remain subject to the terms presented and agreed when it was placed, unless a change is required by law or separately agreed with you.

24. Severability

If a provision is found invalid or unenforceable, it will apply only to the extent permitted by law, and the remaining provisions will continue to apply where possible.

25. Contact Information

For questions about these terms or an order, contact:

Brand: Skinorium
Website: https://www.skinorium.com
Customer support email: skinoriumofficial@gmail.com
WhatsApp / telephone: +923206655626

Please include your order number when contacting us about a purchase.