Privacy policy

Privacy Policy

Last updated: 6th August, 2026

Skinorium respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit www.skinorium.com, place an order, contact us, or interact with our official social media accounts.

In this policy, “Skinorium,” “we,” “us” and “our” refer to [insert the legal name of the business or proprietor operating Skinorium], based in Pakistan.

This policy describes our information practices. It does not replace any consent we are required to obtain for a particular activity, such as certain marketing or tracking activities.

1. Information We Collect

The information we collect depends on how you interact with us and the services you use.

Information you provide

When you place an order, make an enquiry or request support, we may collect:

  • Your name.

  • Mobile number and WhatsApp number.

  • Email address, if provided.

  • Delivery and billing addresses.

  • Products ordered, quantities and order preferences.

  • Order numbers, payment status and transaction references.

  • Messages, feedback and information you provide when requesting help.

  • Information needed to process a cancellation, return, refund or delivery complaint.

If customer accounts are available and you create one, we may also process your account details and saved preferences.

Information collected through the website

Our website and its service providers may collect technical and usage information, such as:

  • IP address and approximate location inferred from it.

  • Browser type, device information and operating system.

  • Pages and products viewed.

  • Referral sources, such as an advertisement or social media link.

  • Cart activity, checkout interactions and purchase events.

  • Cookie identifiers and similar online identifiers.

The information collected depends on the technologies enabled on our store and your privacy choices.

Information from service providers

We may receive information from providers supporting our business, including payment confirmations, courier tracking updates, delivery outcomes, fraud alerts and advertising performance reports.

2. How We Use Your Information

We use personal information for relevant business purposes, including to:

  • Receive, confirm and fulfil orders.

  • Contact you to clarify order or delivery details.

  • Arrange packing, dispatch and delivery.

  • Process payments, returns and refunds.

  • Respond to questions and resolve complaints.

  • Maintain transaction and accounting records.

  • Protect our website and investigate suspected fraud or misuse.

  • Understand website performance and improve the shopping experience.

  • Send marketing communications where permitted and in accordance with your choices.

  • Meet applicable legal obligations and handle disputes.

Some information is necessary to fulfil an order. If you choose not to provide essential contact or delivery details, we may be unable to complete your purchase.

3. Orders, Payments and Cash on Delivery

When you place an order, we process the information necessary to confirm the purchase, arrange delivery and maintain a transaction record.

For Cash on Delivery orders, relevant details are shared with our delivery partner so that they can deliver your parcel, contact you when needed and collect payment.

Where online payment methods are available, payment information is processed by the relevant payment provider under its own privacy and security arrangements. We may receive payment status, transaction references and limited payment details needed to administer your order.

Please do not send card security codes, banking passwords, PINs or one-time passwords through WhatsApp, social media or ordinary customer support messages.

If a bank transfer refund is required, we may request the account details reasonably necessary to complete it.

4. WhatsApp, Telephone and Social Media Communications

If you contact us through WhatsApp, telephone, Facebook, Instagram, TikTok or another supported channel, we may process your contact details, profile information visible to us and the content of your communication.

We use this information to answer enquiries, confirm orders, provide delivery updates and resolve support requests.

These platforms also process information under their own privacy policies. Their practices may differ from ours.

Please provide only the information needed to handle your enquiry. Avoid sending unnecessary identity documents, medical records or intimate photographs.

5. Sensitive Information and Product Concerns

An ordinary purchase does not require you to provide intimate photographs, detailed medical histories or other unnecessary sensitive information.

If you voluntarily share information about an allergy, skin reaction or product concern, we will use the relevant information to handle your enquiry and any associated product safety, complaint or legal obligations.

Where necessary, relevant information may be shared with an appropriate service provider, manufacturer, professional adviser or authority, subject to applicable requirements.

We will seek any additional consent required by applicable law before processing sensitive information. Providing support information does not constitute permission to use it in advertising.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation. Depending on the services enabled, these may include:

Essential technologies: Support functions such as shopping carts, checkout, security and session management.

Preference technologies: Remember choices and improve convenience.

Analytics technologies: Help us understand visits, website performance and shopping activity.

Advertising technologies: Help measure advertising results and, where enabled, support personalised advertising.

Where required, we request consent before using non-essential technologies.

You can manage available preferences through our website’s privacy controls, where provided, and through your browser settings. Blocking certain cookies may affect website functionality.

A cookie preference may apply only to the browser or device where you set it, so you may need to repeat your choices on other devices.

7. Advertising and Marketing

Where enabled on our store, advertising and analytics tools from providers such as Meta, TikTok, Google or Shopify may process online identifiers and information about website interactions, including product views and purchase events.

We may use these tools to understand campaign performance and deliver relevant advertising, subject to applicable consent and opt-out requirements.

Certain advertising disclosures may be treated as “sharing,” a “sale” or “targeted advertising” under laws applicable to particular customers. Where those laws apply, we will provide the required choices.

If you receive promotional messages from us, you can request that they stop by:

  • Using an unsubscribe link where available.

  • Replying “STOP” to a promotional WhatsApp or SMS message.

  • Contacting us through the privacy contact details below.

Opting out of promotional messages does not prevent necessary order confirmations, delivery updates, refund communications or responses to your enquiries.

8. Who We Share Information With

We may disclose relevant information to the following categories of recipients:

E-commerce and technology providers

Providers supporting website hosting, checkout, customer support, data storage, security and other store functions.

Payment providers

Providers processing payments, verifying transactions or assisting with refunds.

Courier and fulfilment partners

Partners handling packing, dispatch, delivery, tracking, returns and Cash on Delivery collection.

Authorised staff and support contractors

People who need relevant information to perform order processing, customer service or other authorised business tasks.

Analytics and advertising providers

Providers supporting measurement and advertising activities, subject to applicable privacy requirements and your choices.

Professional advisers and authorities

Advisers or authorities where disclosure is necessary for legal obligations, accounting, dispute resolution, fraud prevention or protection of rights.

Business transfers

If our business is involved in a merger, acquisition, restructuring or transfer, relevant information may be disclosed or transferred as part of that process, subject to applicable safeguards and notification requirements.

The information disclosed depends on the purpose and the recipient’s role.

9. Shopify and Our Online Store

Our online store is hosted on Shopify. Shopify processes personal information to provide the platform and support functions such as checkout, hosting, security and store operation.

Depending on the Shopify services and settings enabled, Shopify may also process information to provide enhanced services, including analytics, personalisation or advertising-related features. For certain processing activities, Shopify is responsible for its own use of personal information.

You can learn more through:

Requests concerning Skinorium’s use of your information should be directed to us using the contact details below.

10. Customer Reviews, Photos and Testimonials

If you submit a review through a public review feature, the review and the display information identified by that feature may be visible to other visitors.

Sending us a private message, photograph or product experience does not automatically give us permission to publish it.

We will request separate permission before using identifiable private messages, customer photographs or testimonials in marketing. We will not publish your phone number, delivery address or private order details without appropriate permission.

Please avoid including sensitive personal information in public reviews.

11. International Processing

Although Skinorium operates in Pakistan, some technology, communication and service providers may process or store information in other countries.

Those countries may have privacy rules that differ from those in your location. Where applicable law requires safeguards for international transfers, we will use the required measures.

12. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purposes described in this policy, including:

  • Completing orders and delivery.

  • Handling returns, refunds and complaints.

  • Maintaining records required for accounting or legal purposes.

  • Investigating fraud and resolving disputes.

  • Maintaining your marketing choices.

Retention periods vary according to the type of information, the reason for collecting it and applicable requirements.

When information is no longer required, we will delete it, anonymise it or otherwise dispose of it appropriately. Backup copies may remain until they are removed through normal backup cycles.

We may retain limited information needed to honour an opt-out request.

13. Information Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, loss or disclosure.

Access should be limited to people and service providers who need the information for authorised purposes.

No website, communication method or storage system can be guaranteed completely secure. If you believe your information or account has been compromised, please contact us promptly.

14. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of information.

  • Object to or request limits on certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of certain information.

  • Opt out of marketing or certain advertising-related processing.

  • Raise a complaint with an appropriate privacy authority.

These rights may be subject to conditions and exceptions. For example, we may need to retain certain transaction records even after receiving a deletion request.

To make a request, contact us using the details below. We may ask for proportionate information to verify your identity before disclosing or changing personal information.

We will respond within the period required by applicable law. Where a request cannot be fulfilled, we will explain the relevant reason, where required.

15. Children’s Privacy

Our store and products are intended for adults. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites

Our website may link to social media platforms, payment services or other third-party websites.

This Privacy Policy covers Skinorium’s practices. It does not govern the independent practices of third parties. Please review their policies before providing information to them.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, information practices or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent for relevant changes.

18. Contact Us

For privacy questions, complaints or requests concerning your personal information, please contact:

Brand: Skinorium
Website: https://www.skinorium.com
Privacy email: Skinoriumofficial@gmail.com
Privacy contact number / WhatsApp: +923206655626

Please mention “Privacy Request” in your message so we can direct it appropriately.